1. Introduction and acceptance
By accessing the website or using the service, you agree to these terms. If you use the service on behalf of a business, you represent that you have authority to bind that business.
2. Eligibility and account registration
The service is for businesses. You must provide accurate account information and keep it current. We may refuse or close accounts that we reasonably believe are abusive, ineligible, or in breach of these terms.
3. Account security and responsibilities
You are responsible for credentials issued to your workspace and for activity under your account. Notify bluebexsoftware@gmail.com promptly if you believe access has been compromised.
4. Description of the service
One Connect – Bluebex CRM is a SaaS platform for WhatsApp customer communication and related workspace tools. Features available to you depend on configuration, permissions granted to Meta apps, and platform availability.
5. Customer responsibility for WhatsApp Business Accounts
You connect your own eligible WhatsApp Business Account and phone number. You remain responsible for those assets, display names, verification, and Meta account standing. Bluebex does not own your WhatsApp Business Account.
6. Lawful messaging, consent, and applicable policies
You are responsible for having a lawful basis and required consent to message people, and for complying with WhatsApp Business and Meta policies, telecom rules, and consumer protection laws in the countries you message.
7. Prohibited use
You may not use the service to:
- Send spam, scam, or deceptive messages
- Violate Meta or WhatsApp policies
- Attempt to access other customers’ data
- Interfere with or overload the service
- Misrepresent an affiliation with Meta or Bluebex
8. Message templates and Meta approval
Where templates are required, Meta — not Bluebex — decides approval outcomes. We do not guarantee approval times, quality scores, or continued template status.
9. Subscriptions, fees, and billing
Commercial terms, if any, are agreed separately in an order form, invoice, or written proposal. This website does not publish a price list. Refund rules are only those we agree in writing.
10. Third-party services and Meta platform availability
Messaging depends on Meta and other third-party services. Outages, policy changes, or API changes at Meta may affect the product. We are not Meta and cannot control those systems.
11. Service availability and limitations
We aim to keep the service available but do not warrant uninterrupted or error-free operation. We may modify features with notice when practical.
12. Intellectual property
Bluebex retains rights in the product, website, and our trademarks. You retain rights in your content and customer data. You grant us a limited licence to process that content only to provide the service.
13. Suspension and termination
We may suspend or terminate access for policy violations, unpaid fees where a paid agreement exists, legal risk, or misuse. You may stop using the service and request deletion as described on the Data Deletion page.
14. Data handling and deletion
Data handling is described in the Privacy Policy. Deletion is processed on request and is not claimed to be instantaneous across all backups.
15. Disclaimers
The service is provided “as is” to the extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where they cannot be excluded.
16. Limitation of liability
To the extent permitted by law, Bluebex is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, messages, or data. This clause requires legal review for the jurisdictions where you operate.
17. Changes to the service and terms
We may update these terms. Continued use after the updated effective date constitutes acceptance, except where applicable law requires otherwise.
18. Governing law and disputes
Governing law and dispute venue will follow the jurisdiction in which Bluebex Software Private Limited is incorporated, unless a signed agreement says otherwise. Confirm the incorporation jurisdiction with counsel before relying on this clause.
19. Contact details
Bluebex Software Private Limited
168, 6th Cross, 28th Main, HSR Layout 1st Sector, Bangalore 560102
bluebexsoftware@gmail.com
+91 74064 99990
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