Data deletion requests
You can ask Bluebex Software Private Limited to delete your One Connect – Bluebex CRM account and associated data we control. Deletion is handled as a verified request. It is not claimed to be automatic or instantaneous in every system.
What information may be deleted
When we can verify the request, we delete or anonymize:
- Account profile details (name, email, workspace membership)
- WhatsApp connection records stored by Bluebex for that workspace
- Conversation and template records stored in Bluebex for that account, unless an exception below applies
- Support tickets associated with that account, where feasible
Deleting Bluebex records does not delete data that remains in Meta, your WhatsApp Business Account, or other systems you control.
How to submit a request
Email bluebexsoftware@gmail.com with the subject “Data deletion request”, or use the form on this page. Include the account email, company name, and whether you also want the WhatsApp integration disconnected.
How account disconnection works
You should also revoke the app in Meta Business settings if you still have access. Disconnecting Meta access stops new data from flowing into Bluebex; it does not by itself erase history already stored in the CRM.
Verification
We may ask you to confirm control of the account email or workspace before we delete data. We do this to avoid deleting another customer’s information.
What happens after we receive a request
We acknowledge the request, verify the requester, disconnect remaining integration access where we can, then delete or anonymize in-scope data. Backup copies may persist for a limited period until those backups rotate.
Exceptions
We may retain information when required by law, to resolve disputes, to prevent abuse, or as residual copies in encrypted backups until they expire. We will say so if we cannot delete a category of data.
Contact
Deletion and privacy: bluebexsoftware@gmail.com
Phone: +91 74064 99990