1. Introduction
One Connect – Bluebex CRM is a SaaS WhatsApp Business messaging CRM. We process information to provide messaging, conversation management, team collaboration, and related workspace features that you enable.
2. Company identity and contact details
Controller: Bluebex Software Private Limited
Website: https://bluebex.io
Email: bluebexsoftware@gmail.com
Phone: +91 74064 99990
Address: 168, 6th Cross, 28th Main, HSR Layout 1st Sector, Bangalore 560102
3. Scope of the policy
This policy covers the public website, customer accounts on One Connect – Bluebex CRM, and information received through Meta’s WhatsApp Business Platform when a customer authorizes the integration. It does not cover Meta’s own products or other websites we do not operate.
4. Categories of personal and business information processed
Depending on how the service is used, we may process:
- Account, profile, and billing-contact details
- Company and workspace information
- WhatsApp Business Account and phone-number information
- Message content and message metadata
- Template content and related events
- Support enquiries sent to us
- Technical logs needed to operate and secure the service
5. Account and profile information
When you create or are invited to a workspace we process names, email addresses, passwords or authentication secrets (stored in hashed or otherwise protected form where we store them), role assignments, and similar profile fields needed to log in and collaborate.
6. WhatsApp Business Account and phone-number information
After Embedded Signup, we may process identifiers, display names, phone numbers, and related business asset metadata for accounts the customer authorized. We do not claim ownership of those assets.
7. Message content and message metadata
Where messaging features are enabled, we process message bodies, media references, timestamps, direction, delivery/read events, and conversation assignment data so the shared inbox can function. Message content is customer business data. We do not use it to train public models or to advertise to end customers of our customers.
8. Message templates and related events
If template management is enabled, we process template names, language, content, status, and send events associated with Meta template approval and delivery.
9. Purpose of data processing
We process information to:
- Provide, maintain, and secure the CRM and website
- Complete WhatsApp connection and messaging features
- Support team inboxes, assignment, and collaboration
- Respond to sales, support, privacy, and deletion requests
- Meet legal obligations we are subject to
10. Meta platform integration
WhatsApp messaging is delivered through Meta. Meta processes information under its own terms and policies. Our access is limited to permissions granted during Embedded Signup and features enabled for the workspace. See Meta Integration.
11. How information is shared
We share information only as needed:
- With Meta, to provide WhatsApp Business Platform features
- With hosting, email, and infrastructure providers that process data on our instructions
- With teammates inside the customer’s own workspace
- When required by law or to protect legal rights
We do not sell personal information. We do not claim that data is never shared with service providers — operating a SaaS product requires subprocessors.
12. Data storage and security
We use administrative and technical measures appropriate to a SaaS product, such as access controls, encrypted transport (HTTPS), and restricted production access. We do not claim end-to-end encryption of the CRM itself, zero-risk security, or unaudited certifications.
13. Retention and deletion
We retain account and conversation data while the workspace is active and for a limited period afterward as needed for backups, dispute handling, or legal duties. We have not published a single fixed retention schedule. Customers may request deletion as described on the Data Deletion page. Deletion is not instant or fully automatic in all systems until that request is processed.
14. Customer rights and requests
Subject to applicable law, you may request access, correction, or deletion of personal information we hold, or raise a question about processing. Email bluebexsoftware@gmail.com. We may need to verify the requester before acting.
15. Cookies and analytics
This public website is a static marketing site. It does not currently load a third-party analytics pixel. Essential cookies may be used by hosting infrastructure. If analytics are added later, this section will be updated before those tools are enabled.
16. Third-party service providers
Typical categories include website hosting (for example Cloudflare Pages for this site), application hosting for the CRM, email delivery, and Meta as the WhatsApp platform provider. A current subprocessor list can be provided on request if it is maintained internally.
17. International data transfers
Information may be stored or processed in countries other than where you or your customers are located, including where our hosting providers operate. We do not currently publish a specific residency guarantee.
18. Legal obligations and lawful disclosures
We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, or property of Bluebex, our customers, or others.
19. Children’s privacy
The service is intended for businesses, not for children. We do not knowingly collect personal information from children.
20. Policy updates
We may update this policy. The effective date above will change when we do. Material changes will be posted on this page.
21. Contact information
Privacy enquiries: bluebexsoftware@gmail.com
Phone: +91 74064 99990
Address: 168, 6th Cross, 28th Main, HSR Layout 1st Sector, Bangalore 560102
Contact form: Contact