Shared customer inbox
Authorized incoming and outgoing WhatsApp conversations appear in a centralized inbox so more than one teammate can work from the same history.
One Connect – Bluebex CRM
Manage Customer Conversations with WhatsApp Business
One Connect – Bluebex CRM helps businesses manage WhatsApp customer conversations, organize team inboxes, assign chats to team members, and streamline customer communication through the WhatsApp Business Platform.
Developed by Bluebex Software Private Limited.
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Product overview
A workspace for WhatsApp customer communication.
One Connect – Bluebex CRM is a SaaS platform developed by Bluebex Software Private Limited. It enables businesses to connect their own eligible WhatsApp Business Accounts through Meta's Embedded Signup and manage customer communications from a centralized interface. Depending on the permissions granted and features enabled, the platform processes relevant account information, message content, templates, and events to provide messaging, shared inbox, and team collaboration functionality. Data is handled according to our privacy policy.
- Shared customer inbox
Bring authorized WhatsApp conversations into one workspace so your team can see history, respond, and hand off work without chasing chats across personal devices.
- Team assignment
Assign conversations to the people responsible for each customer, with a clear owner for follow-up.
- Template management
Organize approved WhatsApp message templates used for outbound business communication, subject to Meta’s template rules and approvals.
WhatsApp Business Platform
Connect eligible business accounts you already control.
The product integrates with the WhatsApp Business Platform / WhatsApp Cloud API so authorized businesses can send and receive WhatsApp messages. Bluebex is not owned, operated, certified, or endorsed by Meta.
Customers complete Meta Embedded Signup and connect their own eligible WhatsApp Business Accounts and phone numbers. Not every business or phone number is eligible.
Customer authorization first
Access depends on the permissions granted during signup and the features enabled for the workspace. Customers remain responsible for their Meta assets and for complying with WhatsApp and Meta messaging policies.
See how connection worksCollaboration
Shared inbox, assignment, and message workflows.
Teams use the platform to keep customer conversations visible, assigned, and consistent — instead of relying on personal WhatsApp inboxes.
Conversation assignment
Assign chats to agents or teammates so ownership is clear and replies are not duplicated.
Message and template management
Use conversation history and approved templates for business messaging. Template availability follows Meta’s approval process and policy rules.
Webhook-powered updates
Where enabled, webhook events keep conversation status and inbound messages current in the CRM workspace.
Onboarding
Meta Embedded Signup, not credential sharing.
Eligible businesses authorize the connection themselves. Bluebex does not ask customers to share Facebook or WhatsApp passwords.
- 01Create a Bluebex CRM account
- 02Start Meta Embedded Signup
- 03Review permissions and authorize your assets
- 04Configure messaging and team settings
- 05Manage customer conversations in the inbox
Privacy
Responsible handling of business and message data.
The platform processes only the access and information required for authorized services — such as account details, message content and metadata, templates, and events needed for inbox and collaboration features.
Read the Privacy Policy, Data Deletion, and Meta Integration pages for the full description.
Customer control
You authorize access, connect your own assets, and can request disconnection or deletion. Hosting and subprocessors may process data solely to operate the service.
One Connect – Bluebex CRM is a SaaS platform developed by Bluebex Software Private Limited. It helps businesses manage WhatsApp customer conversations, organize team inboxes, assign chats, and coordinate customer communication through the WhatsApp Business Platform.
The WhatsApp Business Platform (including the Cloud API) is Meta’s platform for businesses to send and receive WhatsApp messages at scale, subject to Meta’s policies, approvals, and account eligibility.
After creating an account on One Connect – Bluebex CRM, you start Meta Embedded Signup, sign in to Meta, review the requested permissions, and authorize connection of an eligible WhatsApp Business Account and phone number that you control.
Embedded Signup is Meta’s onboarding flow that lets a business authorize a solution provider’s app to connect to the business’s own WhatsApp assets, instead of handing over login credentials to Bluebex.
No. You connect your own eligible WhatsApp Business Account and phone number. Bluebex does not claim ownership of your Meta assets. Access depends on the permissions you grant and the features enabled for your workspace.
Ready to connect WhatsApp customer conversations?
Contact Bluebex Software Private Limited to discuss One Connect – Bluebex CRM for your team.